Jobs
Position title
Customer Service Executive
Description
As a Customer Service Executive, the successful candidate will deliver excellent customer service and provide a high level of client satisfaction by utilizing exceptional communication and problem-solving skills.
Responsibilities
- Manage customer inquiries and complaints promptly and effectively;
- Resolve customer inquiries and escalations efficiently;
- Record and assess customer feedback;
- Identify customers’ needs and provide them with adequate solutions;
- Inform customers about product features and other services;
- Maintain a professional attitude at all times;
- Provide accurate information on products and services;
- Promote other products when appropriate;
- Generate and process customer orders;
- Participate in team meetings and initiatives
Qualifications
- Bachelor’s degree
- Familiar with different customer service practices and processes;
- Communication and problem-solving skills;
- Ability to work effectively as part of a team;
- Ability to multitask and prioritize;
- Sales and marketing skills;
- Knowledge Microsoft office package
- Proficiency in English
Employment Type
Full-time
Beginning of employment
Immediate
Job Location
Kochi, Kerala, India
Working Hours
8.30 AM - 5 PM
Base Salary
₹140000-₹400000 Per year
Date posted
June 28, 2023
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